HOW TO MAKE A RETURN, AN EXCHANGE?
You have fifteen days from when you receive your order to return your purchases for a refund, if you’re not happy. The items must be returned in their original condition and packaging.
1. Please log in to your customer account.
2. Go to “Order history and details”. Click on "Create a “Details" for the corresponding order.
3. Select the item(s) you wish to return and the reason(s) for return.
Click on Make RMA slip.
4. Your return request will be confirmed by email within 24 hours. You will then be able to print and fill out the return slip from your “My merchandise returns”.
5. Goods have to be returned in their original blister bag bearing original tags and with the filled return slip to the following address:
MKTstudio – Sas Jann-k creations
38 Avenue du Colonel Rol-Tanguy,